Terms of service

Effective Date: August 14, 2026

Welcome to Sparklemun. These Terms of Service govern your access to and use of sparklemun.com, including all products, services, features, content, and transactions available through our website.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. About Sparklemun

Sparklemun is an online retail store specializing in Jewellery and Stones. We aim to provide customers with attractive, quality-focused jewellery and stone products through a convenient online shopping experience.

Website: sparklemun.com
Email: sparklemun266@gmail.com
Phone: 9830148156
Business Address: D/72 Dineshnagar, Pin Code – 700099
Business Category: Jewellery and Stones
GSTIN: 19CQFPP0814C1Z3

2. Acceptance of Terms

By visiting sparklemun.com, creating an account, placing an order, or purchasing any product from us, you agree to comply with these Terms of Service and all applicable laws and regulations.

These terms apply to all website visitors, customers, users, and anyone who accesses our services.

3. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable Indian law to place an order through our website. If you are under the applicable age of majority, you should use the website only with the involvement and supervision of a parent or legal guardian.

By using the website, you confirm that the information you provide is accurate and complete.

4. Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, colours, sizes, materials, and other information.

However, minor differences may occur between product images and the actual product due to photography, lighting, screen settings, manufacturing variations, or other factors.

For jewellery and stones, natural variations in colour, texture, pattern, shape, and appearance may occur where applicable. Such variations do not necessarily constitute defects.

We reserve the right to correct product descriptions, pricing, availability, and other information at any time without prior notice.

5. Product Availability

All products are subject to availability. A product displayed on our website may become unavailable before or after an order is placed.

If an ordered product becomes unavailable, we may contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.

6. Prices and Taxes

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, or other charges will be displayed during the ordering process where applicable.

Although we take reasonable care to maintain accurate pricing information, an accidental pricing or listing error may occur. If an order has been placed with an incorrect price due to an obvious error, we reserve the right to cancel the order and provide an appropriate refund for any amount already paid.

7. Orders

When you place an order, you are making an offer to purchase the selected products according to these Terms of Service.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to accept, reject, cancel, or limit an order for legitimate reasons, including product availability, pricing errors, suspected fraudulent activity, or incorrect customer information.

You are responsible for providing accurate shipping, billing, email, and contact information.

8. Order Cancellation

Orders may be cancelled subject to our order-processing status and applicable cancellation policy.

Once an order has been processed, packed, shipped, or handed over to a delivery partner, cancellation may no longer be possible.

If cancellation is permitted and payment has already been received, any applicable refund will be processed according to our refund policy.

9. Payment

Customers must provide valid payment information when completing an online purchase.

We may offer payment methods such as prepaid online payments or Cash on Delivery, depending on availability and eligibility.

Payment transactions may be processed through third-party payment service providers. We do not store sensitive payment credentials unless specifically permitted and handled in accordance with applicable requirements.

We reserve the right to refuse or cancel transactions where fraudulent, unauthorized, suspicious, or otherwise unlawful activity is reasonably suspected.

10. Cash on Delivery

Where Cash on Delivery is available, customers may be required to confirm their order and provide accurate contact information.

COD availability may depend on delivery location, product type, order value, courier availability, or other operational factors.

Customers are expected to accept genuine orders placed in their name. Repeated refusal of legitimate COD orders may result in restrictions on future COD purchases.

11. Shipping and Delivery

We make reasonable efforts to dispatch orders within the estimated processing period displayed on the website.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, operational disruptions, incorrect addresses, remote locations, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information.

Sparklemun is not responsible for delivery delays caused by circumstances outside our reasonable control.

12. Returns and Refunds

Returns, replacements, exchanges, and refunds are subject to our applicable Return & Refund Policy.

Customers should review the policy before placing an order.

Where a return is permitted, the product may need to meet applicable conditions, including being unused, undamaged, and returned with original packaging and accessories where required.

Certain products may be non-returnable for reasons including hygiene, customization, damage caused after delivery, or other applicable restrictions.

13. Jewellery and Stone Products

Customers should carefully review product descriptions and specifications before purchasing jewellery or stones.

Where products contain natural stones or materials, natural characteristics and variations may occur. Product photographs may also appear slightly different depending on lighting and display devices.

Customers should follow any care instructions provided with the product to maintain its appearance and condition.

14. Intellectual Property

All website content, including logos, brand names, text, product descriptions, graphics, photographs, icons, designs, videos, layouts, and other materials, may be owned by or licensed to Sparklemun or its respective content providers.

You may not reproduce, copy, modify, distribute, sell, publish, transmit, or commercially exploit website content without prior written permission, except where permitted by applicable law.

15. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Provide false or misleading information.

  • Attempt to interfere with website functionality.

  • Introduce malicious software, viruses, or harmful code.

  • Attempt unauthorized access to website systems or accounts.

  • Copy or misuse website content.

  • Engage in fraudulent purchasing activity.

  • Abuse promotional offers or discount codes.

  • Use the website in a way that could harm Sparklemun or other users.

We may suspend or restrict access where we reasonably believe these terms have been violated.

16. Promotional Offers

From time to time, Sparklemun may provide discounts, promotional codes, special offers, limited-time deals, or other promotional campaigns.

Promotional offers may have separate conditions, eligibility requirements, validity periods, product restrictions, or usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to modify, suspend, or terminate promotional offers at any time.

17. Third-Party Services

Our website may use third-party services, including payment processors, delivery companies, technology providers, analytics services, and other service providers.

Third-party services may have their own terms and privacy policies. Sparklemun is not responsible for the independent policies or practices of third-party service providers.

18. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted, error-free, or continuously available access.

Website access may occasionally be suspended because of maintenance, technical issues, security concerns, updates, or circumstances beyond our control.

19. Disclaimer

To the maximum extent permitted by applicable law, Sparklemun provides the website and its content on an “as available” basis.

We do not guarantee that every website feature, product listing, description, image, or service will always be completely accurate, uninterrupted, secure, or free from errors.

Nothing in these terms excludes any consumer rights or legal protections that cannot lawfully be excluded.

20. Limitation of Liability

To the extent permitted by applicable law, Sparklemun will not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Our liability, where legally applicable, will be subject to the rights and remedies available to the customer under applicable law.

21. Indemnification

You agree to indemnify and hold harmless Sparklemun, its owners, employees, service providers, and representatives from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the website, violation of these terms, or misuse of our services.

22. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to provide services, process orders, communicate with customers, improve website functionality, prevent fraud, and comply with applicable legal requirements.

Customers should review our Privacy Policy for additional information regarding the handling of personal information.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these terms or the use of the website shall be subject to the jurisdiction of the appropriate courts having legal jurisdiction over the matter.

24. Changes to These Terms

Sparklemun may update these Terms of Service from time to time to reflect changes in our services, business practices, legal requirements, or website functionality.

Updated terms will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms, to the extent permitted by applicable law.

25. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary, while the remaining provisions will continue to remain effective.

26. Entire Agreement

These Terms of Service, together with applicable policies displayed on our website, constitute the terms governing your use of Sparklemun and your purchases from us, unless otherwise required by applicable law.

27. Contact Us

If you have questions regarding these Terms of Service, orders, products, or other website matters, please contact us:

Sparklemun
Website: sparklemun.com
Email: sparklemun266@gmail.com
Phone: 9830148156
Address: D/72 Dineshnagar, Pin Code – 700099
Business: Jewellery and Stones
GSTIN: 19CQFPP0814C1Z3

By using sparklemun.com, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.