Refund policy
Effective Date: August 14, 2026
At Sparklemun, we value our customers and strive to provide high-quality jewellery and stones that meet your expectations. We understand that sometimes you may need to return or exchange a product. This Return and Refund Policy explains the conditions and procedures applicable to purchases made through sparklemun.com.
1. About Sparklemun
Website: sparklemun.com
Email: sparklemun266@gmail.com
Phone: 9830148156
Address: D/72 Dineshnagar, Pin Code – 700099, India
Business Category: Jewellery and Stones
GSTIN: 19CQFPP0814C1Z3
By placing an order on our website, you acknowledge and agree to the terms of this Return and Refund Policy.
2. Return Eligibility
We generally accept returns for eligible products when the item is received in a damaged, defective, incorrect, or materially different condition from what was ordered.
To qualify for a return:
-
The return request should be submitted within 7 days of delivery.
-
The product must be unused and in its original condition.
-
The original packaging, tags, labels, invoices, certificates, and accessories, where applicable, should be retained.
-
Jewellery and stones must not show signs of alteration, resizing, polishing, repair, wear, or other modification.
-
The customer may be required to provide clear photographs or videos showing the issue.
-
Products returned without prior approval may not be accepted.
We reserve the right to inspect returned products before approving a return, replacement, or refund.
3. Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible after delivery.
For damaged packages, customers are encouraged to take photographs or videos of the package before opening it and during the unboxing process. This may help us investigate the issue with our delivery partner.
After receiving the required information, we will review the complaint and determine whether the product qualifies for a replacement, return, or refund.
4. Wrong Product Received
If you receive an item different from the product you ordered, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or another appropriate resolution. Customers should keep the incorrect product unused and in its original packaging until further instructions are provided.
5. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.
Non-returnable items may include:
-
Customized or personalized jewellery.
-
Products specially made or modified according to customer requirements.
-
Items that have been resized, engraved, altered, repaired, polished, or otherwise modified after delivery.
-
Products damaged due to improper handling, storage, or use by the customer.
-
Items showing signs of wear or use.
-
Products returned without original packaging or required accessories.
-
Products for which the customer has changed their mind after delivery, where the product is otherwise correctly supplied and the applicable return conditions do not permit such a return.
The return eligibility of stones and jewellery may also depend on the specific product listing.
6. Change-of-Mind Returns
A change-of-mind return may be accepted only where specifically permitted by the relevant product listing and where all return conditions are satisfied.
The product must remain unused, undamaged, and in its original condition. Any applicable return shipping costs may be the customer's responsibility.
7. Return Request Process
To request a return, contact us at sparklemun266@gmail.com or call 9830148156.
Please provide:
-
Order number.
-
Customer name and contact details.
-
Product name.
-
Reason for the return.
-
Photographs or video of the product and packaging, where applicable.
-
Any other information reasonably requested by our support team.
Our team will review the request and provide further return instructions if the request is approved.
8. Return Shipping
If the return is due to an incorrect product, manufacturing defect, or damage that occurred before delivery, Sparklemun may arrange or reimburse reasonable return shipping costs, subject to verification.
For other approved returns, the customer may be responsible for return shipping charges.
Customers should not send products to us without receiving return instructions first.
9. Inspection of Returned Products
Once we receive a returned product, our team may inspect it to verify the reported issue and confirm that the return conditions have been met.
If the product does not meet the eligibility requirements, we may reject the return and send the product back to the customer. Additional shipping charges may apply where appropriate.
10. Refund Policy
If a refund is approved, the refund will generally be processed after the returned product has been received and inspected.
Depending on the payment method and applicable circumstances, the refund may be issued to the original payment method or through another suitable method.
The time required for the refund to appear in the customer's account may vary depending on the payment provider, bank, card issuer, or payment gateway.
11. Refund Amount
For an approved refund, the refundable amount will generally relate to the eligible product amount.
Original shipping charges may not be refundable unless the return is due to an error, defect, damage, or another circumstance for which Sparklemun accepts responsibility.
Any applicable deductions will be communicated to the customer where relevant.
12. Replacement
Where a product is eligible for replacement and replacement stock is available, we may offer a replacement instead of a refund.
If the same product is unavailable, we may provide another suitable resolution, such as a refund, subject to the circumstances of the case.
13. Cancellation Before Shipment
Customers may contact us as soon as possible if they wish to cancel an order before it has been shipped.
Cancellation requests are not guaranteed because orders may already have entered processing, packing, or shipping.
If an order has already been dispatched, the customer may need to follow the applicable return procedure instead.
14. Undelivered or Refused Orders
If an order cannot be delivered because of an incorrect address, unavailable recipient, repeated delivery failure, refusal to accept the package, or other customer-related circumstances, additional shipping or handling costs may apply.
Any refund for an undelivered order will be considered after the shipment is returned to us and may be subject to applicable deductions.
15. Jewellery and Stone-Specific Conditions
Jewellery and stones should be handled carefully. Customers are responsible for maintaining the product in the condition in which it was received.
Returns may be rejected where products have been:
-
Worn or used.
-
Scratched or damaged after delivery.
-
Resized or modified.
-
Repaired or polished.
-
Engraved or customized.
-
Exposed to chemicals or unsuitable substances.
-
Altered in any way after delivery.
Where a product comes with a certificate, authenticity document, packaging, or other accompanying material, these should be returned together with the product where applicable.
16. Refund Delays
If your refund has been approved but has not appeared within the expected processing period, please first check with your bank, card issuer, or payment provider.
If the issue continues, contact us at sparklemun266@gmail.com with your order details so that we can assist you.
17. Fraudulent or Abusive Returns
Sparklemun reserves the right to refuse returns, replacements, or refunds where there is evidence of fraudulent activity, repeated misuse of the return policy, product substitution, intentional damage, false claims, or other abusive behavior.
Any suspected fraudulent activity may be investigated and appropriate action may be taken.
18. Policy Changes
We may update or modify this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.
The updated policy will be published on our website with the revised effective date.
19. Contact Us
If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:
Sparklemun
Website: sparklemun.com
Email: sparklemun266@gmail.com
Phone: 9830148156
Address: D/72 Dineshnagar, Pin Code – 700099, India
GSTIN: 19CQFPP0814C1Z3
We appreciate your trust in Sparklemun and are committed to providing a fair and transparent customer service experience.