Terms & Conditions

Effective Date: August 14, 2026

Welcome to Sparklemun.com. These Terms & Conditions govern your use of our website and your purchase of jewellery, stones, and related products. By accessing or using our website, you agree to be bound by these terms. Please read them carefully before placing an order.

1. About Sparklemun

Sparklemun is an online retail store specializing in Jewellery and Stones. We aim to provide customers with attractive, quality products and a convenient online shopping experience.

Business Details:

  • Website: sparklemun.com

  • Email: sparklemun266@gmail.com

  • Phone: 9830148156

  • Business Address: D/72 Dineshnagar

  • PIN Code: 700099

  • Business Category: Jewellery and Stones

  • GSTIN: 19CQFPP0814C1Z3

2. Acceptance of Terms

By visiting Sparklemun.com, browsing products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or purchase our products.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Changes will become effective when posted on this page. Customers are encouraged to review this page periodically.

3. Eligibility

You must be legally capable of entering into a binding agreement under applicable Indian law to use this website and place an order.

If you are under the applicable legal age, you should use the website only under the supervision and involvement of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

4. Product Information

We make reasonable efforts to display product information accurately, including product names, descriptions, images, prices, sizes, materials, colours, and other specifications.

However, slight variations may occur due to:

  • Screen or device settings

  • Photography and lighting conditions

  • Manufacturing or finishing variations

  • Natural variations in stones and jewellery materials

  • Differences between product batches

Product images are intended for general representation. Actual colour, appearance, size, or finish may vary slightly from what is displayed online.

For jewellery and natural stones, minor variations may be part of the product's individual characteristics.

5. Pricing

All product prices displayed on Sparklemun.com are subject to change without prior notice.

We make reasonable efforts to ensure that prices are accurate. However, if an incorrect price is displayed due to a technical, typographical, or system error, we reserve the right to correct the price.

If an order has been placed at an incorrect price, we may contact the customer regarding the correction. Depending on the circumstances, the order may be cancelled and any eligible payment may be refunded.

Applicable taxes, shipping charges, or other fees, where applicable, will be displayed during the checkout process.

6. Orders

Placing an order on Sparklemun.com constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact information provided by you. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit an order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Incorrect customer information

  • Suspected fraudulent activity

  • Payment issues

  • Shipping limitations

  • Technical or operational reasons

  • Violation of these Terms & Conditions

If an order is cancelled after payment has been received, an eligible refund will be processed through the applicable payment method or refund procedure.

7. Customer Information

Customers are responsible for providing accurate and complete information while placing an order.

This may include:

  • Full name

  • Delivery address

  • Phone number

  • Email address

  • Billing information

  • Payment-related information

Sparklemun is not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.

Customers should carefully verify all information before completing checkout.

8. Payment

We may provide one or more payment methods, including online payment and other payment options made available on the website.

Customers agree to provide valid and accurate payment information.

Orders may be subject to verification before processing. If a payment is unsuccessful, reversed, declined, or otherwise not received, the order may not be processed until the payment issue is resolved.

We do not knowingly store sensitive payment information such as complete card details unless handled through an authorized payment service according to applicable requirements.

9. Cash on Delivery

If Cash on Delivery (COD) is available for a particular order or delivery location, customers may be required to provide accurate contact and delivery information.

Repeated refusal to accept COD orders, fraudulent orders, or misuse of COD services may result in restrictions on future COD purchases.

COD availability may vary according to location, product, order value, courier service, or other operational conditions.

10. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on the website or communicated to the customer.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Logistics disruptions

  • High-volume periods

  • Unforeseen circumstances

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the courier or delivery partner, delays caused by external logistics circumstances may be outside our direct control.

Customers should ensure that someone is available to receive the package at the provided delivery address when required.

11. Inspection on Delivery

Customers are encouraged to inspect the package and product as soon as reasonably possible after delivery.

If the package appears damaged, tampered with, or otherwise compromised, customers should document the condition and contact Sparklemun promptly with relevant photographs, order details, and other supporting information.

Any claim relating to damaged, incorrect, or missing products may be subject to verification.

12. Returns and Exchanges

Returns or exchanges, where offered, are subject to Sparklemun's applicable Return & Refund Policy.

Certain jewellery, stones, customised products, clearance products, or other categories may have specific return restrictions.

Products eligible for return must generally be:

  • Unused

  • Unworn

  • Undamaged

  • In original condition

  • Accompanied by original packaging and relevant accessories, where applicable

A product that has been altered, resized, damaged, worn, washed, modified, or otherwise used may not qualify for return.

Customers should review the applicable return policy before placing an order.

13. Refunds

Approved refunds will be processed according to Sparklemun's applicable refund procedures.

The time required for a refund to appear in a customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

Shipping charges and other fees may be non-refundable where permitted by applicable law and the applicable refund policy.

14. Jewellery and Stone Care

Customers are responsible for taking appropriate care of jewellery and stones after delivery.

Products may be affected by exposure to:

  • Water or excessive moisture

  • Perfumes and cosmetics

  • Chemicals and cleaning agents

  • Extreme temperatures

  • Rough handling

  • Scratching or impact

  • Improper storage

Natural stones and jewellery may have individual variations in colour, texture, pattern, or appearance.

Sparklemun is not responsible for damage caused by improper use, accidents, normal wear and tear, inappropriate cleaning, modifications, or failure to follow reasonable care instructions.

15. Product Authenticity and Descriptions

We make reasonable efforts to provide accurate descriptions of the products offered on the website.

Where a product is described using terms relating to natural stones, materials, finishes, or jewellery characteristics, customers should rely on the specific product description provided on the relevant product page.

Any certification or authenticity claim will apply only where expressly stated for the particular product.

16. Intellectual Property

All content available on Sparklemun.com, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Photographs

  • Graphics

  • Website design

  • Text

  • Product descriptions

  • Layouts

  • Promotional materials

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission from Sparklemun or the relevant rights holder.

17. Website Use

Customers agree to use the website only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to the website

  • Introduce malicious software

  • Interfere with website security

  • Use automated systems to scrape or copy content without authorization

  • Submit false information

  • Engage in fraudulent activity

  • Abuse promotional offers

  • Use the website for unlawful purposes

  • Attempt to disrupt website operations

We reserve the right to restrict or terminate access where misuse or suspicious activity is identified.

18. Account Security

If you create an account on Sparklemun.com, you are responsible for maintaining the confidentiality of your login information.

You should immediately notify us if you believe your account has been accessed without authorization.

Sparklemun will not be responsible for losses resulting from a customer's failure to protect their account credentials, except where otherwise required by applicable law.

19. Promotional Offers

Sparklemun may occasionally provide discounts, promotional codes, special offers, or limited-time campaigns.

Promotional offers may be subject to specific conditions, including:

  • Validity period

  • Minimum order value

  • Product exclusions

  • One-time use restrictions

  • Customer eligibility

  • Stock availability

Promotions cannot necessarily be combined unless expressly permitted.

Sparklemun reserves the right to modify or withdraw promotional offers where permitted by applicable law.

20. Third-Party Services

Our website may use third-party services such as payment gateways, courier providers, analytics services, technology providers, and other service providers.

Third-party services may have their own terms and privacy policies. Customers may be required to comply with those terms when using such services.

Sparklemun is not responsible for independent third-party policies or services beyond our reasonable control.

21. Links to Other Websites

Sparklemun.com may contain links to third-party websites or services.

Such links may be provided for convenience. We do not necessarily endorse or control third-party websites and are not responsible for their content, availability, security, or policies.

Customers should review the terms and privacy policies of third-party websites before using them.

22. Limitation of Liability

To the extent permitted by applicable law, Sparklemun shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products.

We are not responsible for circumstances beyond our reasonable control, including natural disasters, courier disruptions, technical failures, government restrictions, strikes, or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

23. Indemnification

To the extent permitted by law, customers agree to indemnify and hold harmless Sparklemun and its relevant representatives from claims, losses, liabilities, damages, or expenses arising from:

  • Violation of these Terms & Conditions

  • Misuse of the website

  • Fraudulent activity

  • Breach of applicable law

  • Unauthorized use of website content

  • Information or materials submitted by the customer

24. Privacy

Personal information collected through Sparklemun.com will be handled according to our applicable Privacy Policy.

By using the website, you acknowledge that certain information may be collected and processed for purposes such as order processing, customer support, payment processing, delivery, security, and website operations.

25. Force Majeure

Sparklemun shall not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, floods, fires, severe weather, epidemics, government actions, transportation disruptions, strikes, communication failures, technical outages, or other unforeseen events.

In such circumstances, we will make reasonable efforts to resume normal operations when possible.

26. Termination

We reserve the right to suspend or terminate a customer's access to the website where there is reasonable evidence of fraud, abuse, unauthorized activity, violation of these terms, or other unlawful conduct.

Termination will not affect rights or obligations that arose before termination.

27. Changes to These Terms

Sparklemun may update these Terms & Conditions periodically to reflect changes in our business, services, legal requirements, or website operations.

The updated version will be posted on this page with an updated effective date where appropriate.

Continued use of the website after changes are posted may constitute acceptance of the revised terms.

28. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the website, products, orders, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location, subject to applicable law.

29. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or other matters relating to Sparklemun, please contact us:

Sparklemun
Website: sparklemun.com
Email: sparklemun266@gmail.com
Phone: 9830148156
Address: D/72 Dineshnagar, PIN Code – 700099
Business Category: Jewellery and Stones
GSTIN: 19CQFPP0814C1Z3

By using Sparklemun.com and placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.