Shipping policy

Effective Date: August 14, 2026

At Sparklemun, we are committed to delivering your Jewellery and Stones products safely, securely, and on time. This Shipping Policy explains our shipping process, delivery timelines, charges, tracking, and other important information related to your order.

1. About Sparklemun

Website: sparklemun.com
Email: sparklemun266@gmail.com
Phone: 9830148156
Business Address: D/72 Dineshnagar, Pin Code – 700099, India
Business Category: Jewellery and Stones
GST No.: 19CQFPP0814C1Z3

2. Order Processing

Orders are generally processed after successful confirmation of the order and payment, where applicable. We carefully inspect and securely pack jewellery and stone products before dispatch.

Orders are normally processed within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next working day.

During promotional campaigns, festivals, sales, or periods of unusually high order volume, processing may take additional time.

3. Shipping Time

After dispatch, the estimated delivery time is generally 3–7 business days, depending on the delivery location, courier service, weather conditions, and other logistical factors.

Estimated delivery timelines are indicative and are not guaranteed. Remote locations, certain pin codes, and areas with limited courier services may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

From time to time, Sparklemun may offer free shipping promotions or special shipping offers. The applicable shipping charge shown at checkout will be considered final for that order.

5. Delivery Areas

We aim to deliver orders to serviceable locations across India. Delivery availability depends on the courier network and the customer's pin code.

If a particular location is not serviceable, we may contact the customer to request an alternative delivery address or arrange an appropriate solution.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

Customers can use the tracking information to monitor the shipment's progress. Tracking updates may take some time to appear after the parcel has been handed over to the courier.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete shipping address

  • Correct pin code

  • Active phone number

  • Email address, where applicable

Sparklemun will not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If an order is returned because of an incorrect address, unavailable recipient, repeated delivery failure, or refusal to accept the parcel, additional shipping arrangements may be required.

8. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational policies. Customers should remain available at the provided delivery address and ensure that the supplied phone number is reachable.

If the customer is unavailable during delivery, the courier may attempt delivery again or return the shipment to the sender according to its procedures.

9. Delayed Shipments

Although we work with our logistics partners to provide timely delivery, certain circumstances may cause delays. These can include:

  • Severe weather conditions

  • Natural disasters

  • Transportation disruptions

  • Courier service interruptions

  • Public holidays

  • High order volumes

  • Incorrect address information

  • Remote or difficult-to-service locations

  • Government or regulatory restrictions

  • Unforeseen logistical circumstances

Such delays are outside our direct control. We will make reasonable efforts to assist customers in obtaining updated shipment information.

10. Damaged or Tampered Packages

Jewellery and stones should be handled carefully. Customers are encouraged to inspect the external packaging at the time of delivery.

If a parcel appears severely damaged, opened, or tampered with, customers should document the condition of the package by taking photographs or videos before opening it and contact Sparklemun as soon as possible.

Any claim relating to damaged or missing items should include relevant order details and supporting photographs or videos where available.

11. Missing Items or Incorrect Products

If you receive an incorrect product or believe an item is missing from your shipment, please contact us promptly with your order number and relevant details.

We may request photographs, an unpacking video, packaging details, or other information necessary to investigate the issue with our fulfillment or courier partners.

After reviewing the circumstances, we will provide an appropriate resolution in accordance with our applicable return and refund terms.

12. Undelivered or Returned Orders

An order may be returned to Sparklemun by the courier if delivery cannot be completed because of an incorrect address, repeated failed delivery attempts, refusal to accept the parcel, or other circumstances.

If a returned shipment needs to be sent again, additional shipping charges may apply depending on the circumstances.

Customers are encouraged to contact us promptly if they notice an issue with their delivery.

13. Cash on Delivery

If Cash on Delivery (COD) is available for a particular product and delivery location, the applicable COD option will be displayed during checkout.

Customers selecting COD should provide a valid phone number and be available to receive the shipment. Orders may be subject to verification before dispatch.

14. Multiple Products in One Order

If an order contains multiple products, Sparklemun may dispatch them together or in separate packages depending on product availability, warehouse processing, packaging requirements, and logistics considerations.

If products are shipped separately, customers may receive separate tracking information.

15. Changes to Shipping Address

Customers should carefully verify their shipping address before placing an order.

If you need to request an address correction after placing an order, contact us as soon as possible at sparklemun266@gmail.com or 9830148156.

Address changes cannot always be accommodated after an order has been processed or dispatched.

16. Contact Us

For shipping-related questions, order status, delivery concerns, or assistance with a shipment, please contact:

Sparklemun
D/72 Dineshnagar
Pin Code – 700099, India
Email: sparklemun266@gmail.com
Phone: 9830148156
Website: sparklemun.com

We appreciate your trust in Sparklemun and aim to provide a reliable and convenient shopping experience for all our customers.

Note: Delivery estimates, shipping charges, and courier availability may vary depending on the destination, order, product, and logistics conditions applicable at the time of purchase.